R L
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Really disappointing on the Android app as of about a month ago. Was working great but now it buffers skips or just won't stream, It freezes stalls. Even record is slow on playback. missing some segments. Works better on the Dell computer but still slow between seconds. I've tried all the suggestions I've uninstalled and reinstalled the app. NVR 4 camera. Reset the modem speed test on network ✅ looks like others are having the same difficulties.
Reolink Digital Technology Co., Ltd.
May 27, 2024
Hello R L,
we are sorry to hear about the challenges you are facing. Can you reach out to our support team by submitting a request at: https://reolink.com/contact-us/? Our dedicated support team are ready to provide further assistance and guidance to address your concerns. Thank you.
Jenni Barrett
Hit or miss. I will receive push notifications for a little while and then they stop. When I check my settings, they're still set to on but I get nothing. One time the app was set to remove permissions if not used and when I changed that, the notifications came back, which is stupid because the app is used often so no permissions should have been removed. Now that setting is still off and my notifications are on but I'm getting nothing. Very frustrating. When the notifications do work,it's great
8 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 15, 2024
Hello, Jenni Barrett, thank you to give us your feedback. We’re sorry your experience with Reolink products didn’t match your expectations. We’d like to learn more about your specific situation, please contact us at https://support.reolink.com/ it would be greatly appreciated. Reolink technical support will help you to troubleshoot.
valesia white
This app was working excellent at first. I don't know what happened, but now all of my cameras have a big black square box above the live view feed to where you can barely see anything. I to be able to see the whole live view feed on all of my cameras. Now I barely see half. Whatever yall did to the app, please revert back to the old version if it was updated. Not to mention, every time you go to the Reolink support center, all you ever get support from is an MF annoying Reolink Bot.
11 people found this review helpful
Reolink Digital Technology Co., Ltd.
May 18, 2024
Please check if you have set a privacy mask for your camera. Refer to: https://support-d.reolink.com/hc/en-us/articles/360003493454--How-to-Set-up-Privacy-Mask-for-Reolink-Cameras If yes, please delete the black square. If no help, please contact us at https://support.reolink.com/ Reolink technical support will help you to troubleshoot.